darthmac wrote:I just applied for a second price adjustment (first was from 48.99 to 41.99). When I got my first one, they implied their policy was within 7 days of delivery (mine was delivered 3 days ago), so hopefully I'll get it.
Amazon will only honor one price adjustment , oh well.
Not true.... The build a droid set dropped TWICE within 7 days of my delivery. They honored BOTH price adjustments for me.
Back on topic:
While Amazon may have great customer service in some respects, in other areas they could use some work. So could HASBRO!!
My friend out in Texas, and myself both got the Slave 1 for Christmas. Our wives got them for us as gifts, when Amazon cut them down to 34.99.
Neither one of us got the white mailer box. Both ships were completely sealed. Mine, Lucky! All contents and everything is correct! phew!
My friend Myles..... TWO RIGHT WINGS!!!
Amazon no longer has them in stock. They gave him a 10.00 refund. Although they do currently have damaged items in stock, yet they can not take a wing out of one of those damaged toys, and send him the part he needs. He contacts Hasbro. The company that MADE the toy. His response?
Due to the nature of the Slave 1 being an exclusive, Hasbro does not stock parts, and can not get parts for the ship. WHY the hell can't the company that made the toy provide replacement parts???
They offered him a refund, which is considerably more than the actual purchase price. He would have to send the ship back to Hasbro, and they would issue him a check. All well and good, but to buy another ship at this point he will be looking at over 100.00. The poor guy has been getting the run around from both companies since the day after Christmas! All he wants is the left wing. Why should this be such a problem? Amazon has damaged ships. Give him the part.... send said damaged ship to Hasbro for credit.... He gets customer satisfaction, Amazon still gets credit, Hasbro has to deal with it, as they should have been made accountable the whole time!